Setup and support

Need help? Email iiotapp.support@gmail.com.

Connecting your tenant

The app uses credentials from your own Insights Hub tenant. You'll need one of:

• Technical user: a client ID and secret created by your tenant administrator, or
• Application credentials: the client ID and secret for an application registered in your tenant.

In the app, open Settings → API setup and enter your tenant name, region, client ID and client secret. The app requests an access token from your tenant's token endpoint and uses it to call the event management API.

The credentials need permission to read events, and to update events if you want to change them. For case management and assigning users, they also need access to cases and the identity management API. Your tenant administrator can grant these.

Common questions

"Unauthorised" or 401 errors

Check the tenant name and region, and that the secret hasn't expired or been rotated. Then check the credentials have the right roles.

I can see events but can't update them

The credentials have read access only. Ask your administrator for the update permission.

Can I create or delete events?

Not at the moment. The app reads and updates events, and creates cases.

How do I remove ads or restore a purchase?

Choose a plan in Settings, or tap Restore Purchases while signed in with the same Apple Account.

How do I cancel a subscription?

Open Settings on your iPhone, tap your name, then Subscriptions.